COVID-19 Policy for Mahd Fashion

  1. COVID-19 Policy for Mahd Fashion

    At Mahd Fashion, the safety and well-being of our customers, employees, and partners remain our utmost priority. Amidst the ongoing COVID-19 pandemic, we've put in place the following measures to ensure a safe and seamless shopping experience:

    1. Sanitization of Products:

      • All returned items will undergo a quarantine and sanitization process before being made available for purchase again.
      • Every package dispatched is handled with care, ensuring items are packed in a sanitized setting.

    2. Handling and Delivery:

      • Our team wears protective masks and gloves when processing orders.
      • All our delivery associates adhere to contactless delivery measures, maintaining a safe distance throughout the delivery process.

    3. Flexible Returns:

      • Given the present circumstances, we've extended our return policy to 14 days. Please ensure that the items remain unworn and in their original condition. (This policy dates are now back to normal)

    4. Staff Safety Protocols:

      • We regularly train our employees on updated safety protocols and provide them with essential health and safety kits.
      • Team members exhibiting any symptoms or feeling unwell are requested to stay home and seek appropriate medical care.

    5. Dedicated Customer Support:

      • Our customer support team is available 12hrs a day to assist with inquiries about orders, shipping, or returns.

    6. Continuous Monitoring & Updates:

      • We consistently review recommendations from local, state, and national health organizations to adjust our practices accordingly.
      • Significant changes to our COVID-19 measures will be communicated via our website and email notifications.

    7. Recommendations for Customers:

      • We advise customers to avoid trying on clothes unless they are confident about purchasing them.
      • As an extra safety measure, we suggest washing new clothing items before their first wear.

    8. Supporting the Community:

      • Mahd Fashion is actively contributing to the community during these challenging times.

    Your continued trust and patience are highly appreciated as we navigate these unprecedented challenges. We're devoted to providing you with a safe and enjoyable shopping experience and are taking every necessary step to ensure the safety of our products and our community.

    For further questions or concerns, kindly reach out to our support team at contact@mahdfashion.com

    Stay safe and look fabulous!