How to Contact us about your order?

  1. Click account icon on top right:

  2. Click on the order you have placed for the order status
  3. For more efficient support, contact us or call us at any time.

  4. If you're awaiting a dispatched order and are uncertain about its whereabouts, you can find the status by following above steps or use the chat button on bottom right to chat to our representative. or give us a call us we are happy to help! 

  5. If you wish to return an item, please confirm first that you've received it. If it hasn't been delivered yet, kindly file a "Return Or Exchange" request after receiving the package.

  6. Once your ticket is submitted, expect a response from our Customer Service team within one business day. You'll receive this response with 12hrs by email or your phone number provided.

  7. If you can't find a relevant order, refer to Contact us, Chat to speak our live agents or simply drop an email we will respond with 12hrs.


Pre-Sale Inquiries Before Placing an Order

Newly registered and need pre-purchase details? Submit your questions on the product page by clicking ask an expert, and our team will get back to you within 24 hours.

 


Account/Password Login Issues

Having trouble accessing your account due to forgotten credentials? Follow these troubleshooting steps:

  • Received an order notification email? That email address is your login. Use the "Forgot password" option to reset it.

  • Ordered directly through PayPal without registering? Your PayPal email is your login. Use "Forgot password" or check your email history for past passwords.

  • Logged in before using Facebook, Google, or Mobile Phone? Use the same method to access your orders.

If the above solutions don't resolve the issue, click on "Contact us" and fill out the provided form. Our customer service will reach out within 24 hours to help you out.